| This descriptive survey study aimed to study the satisfaction of outpatients with the universal health care coverage insurance who sought the services in Prangku Hospital, Sisaket province. The subjects of this study (n=259) included individuals older than 15 who sought health services at the out-patient department. Simple random sampling was used for recruitment. A structured questionnaire was used for data collection. The data were analyzed with the use of descriptive statistics and Pearson correlation.
The results of this study showed that most of the subjects were women (69.90 %) at the mean age of 36 with primary school education (54.10%). Most of the subjects (98.50 %) lived in the service area of Prangku Hospital. Among them were farmers (51.40 %) with the income lower than 3,000 bahts per month (73.00 %). The majority used the universal health insurance scheme without fee (79.50 %). The participants (67.57%) had average knowledge regarding the universal health coverage policy whereas the over all satisfaction in the policy was at the moderate level (43.24%). The analysis of factors related to satisfaction yielded that age, income, education, residence, waiting time, service time, service spot, times of using service, and knowledge level on health care coverage insurance policy were no relation to satisfaction (p>0.05). Career and perception of illness seriousness were related with the statistical significance of p<0.05. The outpatients’ difficulties and suggestions were mostly on inconvenience in service utilization. |